Once your order ships, you will be sent an auto-email containing tracking information.

To track your order,

You can click the tracking link in the shipping confirmation email you received. If you can't find the confirmation emails in your inbox, there's a good chance it is in your spam folder.

Or you can click on the link here: TRACK MY ORDER.

Verify your email address.

Check your spam/junk folder.

If still unresolved, email info@love-soho.com with your order number and query.

Please check if the address information of your order is incorrect;

Please contact the courier company for more details；

Please check your mailbox or ask your neighbors if they have received the parcel on your behalf.

Please wait for another 48 hours. Packages may show delivered up to 48 hours before arrival in rare cases.

If the package isn’t found after 3 business days, email us at info@love-soho.com with your order details.

An order may be returned to sender or refused for one of the following reasons:

1. An address is invalid or there is missing information,
2. The carrier is unable to deliver your package, or
3. The order is refused by the customer at time of delivery.

Please note that we do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.

Normally it will take a few days to prepare your items before shipment. The shipping time depends on shipping methods. You can check for more information on our Shipping Info page.

Unfortunately, we do not have a say on customs and duties fees. All Customs and Duties Fees are the responsibility of the customer to be paid upon receipt of package. The amount varies from country to country and depending on item(s) ordered.

Before shipment:
Email us at info@love-soho.com with your request and order number.

After shipment:
Unfortunately, changes cannot be made once an order ships. You may contact us to cancel or return the package upon delivery.

To reduce our carbon footprint, we sometimes ship items from different warehouses closer to your location. This means your order may arrive in multiple packages at different times. Please check your email for separate tracking numbers if your order was split into multiple shipments. If the remaining item hasn’t arrived within the expected delivery window, contact our customer support team, and we’ll be happy to assist you!

Contact us at info@love-soho.com with:

• Your order number.
• Description of the issue.
• Photos, if applicable.

Once your items are delivered, we are not liable if they are stolen, lost or damaged. If your tracking number shows that your package was delivered but you did not receive it, please allow an additional 1-3 days for delivery before contacting your local carrier for more information.

Returns must be requested within 14 days of receiving the item(s).

Email us at info@love-soho.com with your order number and reason for return.

Return shipping costs are the customer’s responsibility unless the item is defective.

• Please do not return the item(s) to the sender's address .
• Please note that we will not accept any returns without you contacting us first.

Refunds are processed once we confirm receipt of the returned item(s). Please allow 5–10 business days for the refund to reflect in your account.

Unfortunately, we don’t offer exchanges at the moment, but you can place a new order and initiate a return. Your refund will be processed as soon as we receive the returned package.

We accept Apple Pay, Google Pay, PayPal, Visa, Mastercard,, and American Express.

If you don't have a credit or debit card, we suggest using PayPal due to its speed and security of your purchase. If you have a PayPal account, please choose PayPal to complete your payment. If you don't have a PayPal account, please go to this link to register first: https://www.paypal.com. Then you can pay with PayPal on our website.

If you don't have a Paypal account, surely you can use your credit/debit cards to complete your payment. Please be assured that we do not collect nor save your credit/debit card number or personal information when you make a payment. For questions regarding your transactions on our site, please consult your card-issuing bank for more information.

If you are experiencing error messages when making a payment, please be sure you have entered the correct details by double-checking your information. Check with your bank to ensure there are no problems with your account. After this, please contact our customer service at info@love-soho.com and submit details, we will investigate further.

To help us resolve the issue for you, please include as many of the following details as possible (don't worry if you're not very technical or are unsure about any of the below; just give us as much information as you can:



1. What operating system you are using (e.g. iOS, Android, Windows Vista, Mac OS X).



2. What Internet Browser you are using or if via our App (e.g. Internet Explorer 8, Firefox, Safari, Chrome).



3. What payment method you were trying (e.g. Google Pay, Visa, Net Banking).



4. A description of the problem and when the problem occurred.



5. If you receive an error message, please include it in your message to us and provide us with a screenshot if possible.



6. Include your order number and your email address.

No. Kindly note only one code can be applied per order at the checkout. Either a 'xx%/ $xx off' discount or a store credit. Usage is also subject to the terms and conditions of the discount code.

Thank you for your love, babe! Please email us at info@love-soho.com. From there, we will be in touch with additional information as needed!

Feel free to contact us at our contact page or send an e-mail to info@love-soho.com