Shipping Policy
HOW LONG DOES THE DELIVERY TAKE?
The time period for deliveries is made up of two periods:
1) Processing time (1-2 business days):
Order confirmation, customization, quality check, packaging
2) Delivery time:
- USA 5-8 business days
- UK 5-8 working days
- Australia 5-12 business days
- Europe-wide 5-8 working days
- Rest of the World 5-12 working days
3) Shipping options:
- We offer free standard shipping for all orders.
4) Warehouse working hours and cutoff:
- Our warehouse operates on weekdays Monday - Friday
- Our cutoff time is 12:00 (GMT+01:00) Central European Standard Time (Berlin)
ADDRESS CHANGE
Address changes are only possible for a short time after placing the order. Please contact our customer service via info@love-soho.com
CANCELLATION
Please note that once an order has been placed, it cannot be edited or canceled prior to delivery. All orders are processed immediately to ensure on-time delivery.
LOST PACKAGE / RETURNED PACKAGE?
If a package was lost or could not be delivered due to a logistical problem, we will immediately send a new package. Please contact our customer service via info@love-soho.com
How annoying! Unfortunately, it may happen that your product is damaged in transit or that an incorrect product is delivered. We will always send you a new package free of charge the first time, but unfortunately we cannot issue a refund. Will it arrive defective the second time? We will then refund you the full purchase amount.
ORDER ADRESS ERROR?
Please contact customer service immediately to change your address before shipment. Once the items are shipped, the address cannot be changed.
QUESTIONS?
Send us a message via the live chat or to info@love-soho.com and we will answer you as soon as possible.
- Please note that LOVESOHO reserves all rights to modify and interpret the shipping policy.
- Please expect a delivery delay in the cases of: the parcel volume spike during peak seasons, customs-related issues, extreme weather, strikes, public holidays, and inaccurate shipping information. We appreciate your patience and understanding in advance.
- APO/FPO/DPO addresses in all countries are not supported. Please fill in an alternative address when you place an order.
- If you have any questions regarding shipping and delivery, please contact us at info@love-soho.com We are always here to help you.
- Please enter your correct unit or house number and contact number when filling in your shipping information, otherwise incomplete number information or invalid address may cause lost, misplaced, or incorrectly delivered shipments.